Expanding the AI's capability to generate highly customized responses involves providing it with specific instructions or additional information. This feature is particularly valuable for businesses like hotels or restaurants that face unique challenges in addressing customer feedback, especially when it concerns sensitive topics like pricing or available facilities. By setting precise guidelines, you can ensure the AI responds in a way that aligns with your brand's voice and strategy.

Here are some directives you can provide to fine-tune the AI's responses:

• Include a Support Email for Negative Reviews: Automatically offer a direct line of communication for further assistance.
• Avoid Apologizing for Pricing: Instead, highlight the value or quality that justifies the cost.
• Mention Alternative Solutions or Offerings: If a customer is dissatisfied with one aspect, suggest other options that might meet their needs.
• Emphasize Unique Selling Points or Amenities: When appropriate, remind customers of what sets your service apart.
• Encourage Direct Feedback for Service Improvements: Invite customers to share their suggestions on how you can enhance their experience.
• Highlight Loyalty or Reward Programs: For recurring customers or those providing constructive feedback.

User Examples

To inspire your own creative use of this feature, here are examples of how other TalkBackAI users have leveraged it to address specific scenarios or enhance their engagement:

1. For Criticism about the Adult Pool:

   "If a review negatively mentions the adult pool, inform the reviewer about our family-friendly children's pool, suggesting it as an alternative without specifying an email unless asking for further feedback."

2. Responding to High Ratings with Humor (Hospitality Industry):

   "Include a hospitality-related joke when responding to 4 or 5-star reviews to maintain a light-hearted engagement."

3. Email Addition for Restaurant Feedback:

   "Direct reviewers with negative feedback about the restaurant to share further details via '[email protected]' to better address their concerns."